Terms & Conditions

The use of our website https://urquhartfarms.co.uk and the purchase of products through the website is as a condition of your agreement with our following terms and conditions.

These terms and conditions and your use of this website are governed by Scottish law and you agree to submit to the non exclusive jurisdiction of the Scottish court. This law does not affect your statutory rights.

If at any point we make changes to our terms and conditions, we will notify you by email and/or a notice on our homepage.

Prices, descriptions and availability of goods

Urquhart Farms is regularly reviewing the prices on the website, all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

If an order has been placed which contains products that are currently unavailable, a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with, please allow up to 5 working days for the transaction to appear. Urquhart Farms are not responsible for any discrepancies regarding the processing of a refund.

Urquhart Farms is an independent, small-scale farm, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on https://urquhartfarms.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

Payment & Security

The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider Stripe to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).

Cancellations, Complaints and Refunds

You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why within 28 days of delivery, by sending us the batch number and the reason why you are disappointed with the product. Do not throw the product away as we may need to recall it to confirm the problem.

When we have looked at the evidence, we will then consider reimbursing you by means of a credit for a future order or resending the product. We will do our very best to respond as quickly as possible and try to resolve it. Email to: info@urquhartfarms.co.uk

Copyrights and Trademarks

Urquhart Farms reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing orders with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: info@urquhartfarms.co.uk.

In the event of infringement Urquhart Farms, reserves the right to raise legal proceedings to protect its commercial interests.

Information Collection and Sharing

We ask for certain details in our registration and payment processes such as your name, address and contact information. We keep your records to make future transactions quicker and smoother for you. We will not share or sell this information to third parties other than as disclosed in this statement. If for any reason you wish us not to store information as detailed above please contact us via email info@urquhartfarms.co.uk

Please see our Privacy Policy for more information.

Limitations of Liability

All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

Offer codes

At any time, there could be several discount codes available to use on site. All codes can only be used once per customer in a single transaction. Codes cannot be used in conjunction with any other codes, including loyalty points.